Make a complaint

At Sanctuary, we pride ourselves on exceptional service. However, we understand that things can go wrong from time to time. If you're unhappy with any aspect of the service you've received, please contact us in the first instance - we are just as keen to get to the bottom of whatever the complaint might be as quickly as possible. If, however, you do want to put a complaint in writing, you can do so.

How do I make a complaint?

You can make a complaint by:

Under the UK GDPR and the Data Protection Act 2018, you can make a complaint if you’re concerned about how we’ve handled your personal data. Visit our data protection complaints page to find out how to make a complaint.

Note: Questions marked with * are mandatory.

Which keyworker accommodation is your complaint regarding?
Your Contact Details
Your Complaint

Complaints give us valuable information about how to improve our service, so please fill in the boxes below with details of your complaint and we will do our best to sort it out as quickly and as fairly as we can. We may use trained mediators to enable us to do this.

Is your complaint / criticism about a repair or issue relating to the property?
Your preferred method of contact
Privacy

Our privacy statements tell you what data we collect, how we use it, how long we keep it and when we may share it. To find out more please see our privacy statements.