Keyworkers - Report a Repair Form

You can report a non-urgent repair to us using the form below or by reporting it directly to your local housing office.

For urgent repairs and emergency assistance outside of office hours (9am-5pm Monday to Friday); Addenbrooke's residents please call 0800 131 3348, quoting your address.

For urgent repairs and emergency assistance outside of office hours (9am-5pm Monday to Friday); Broomfield, Colchester and Oldchurch residents please call 0800 783 2768.

Please note:

If a maintenance operative is sent out of hours, then you MUST be able to allow them access to your flat and to show them the exact nature of the problem. If the maintenance operative cannot gain access to address the fault, then you will be charged a £50+VAT call-out fee.

Note: Questions marked with * are mandatory.

Which keyworker accommodation is your repair regarding?

Addenbrooke's

Broomfield

Colchester

Oldchurch

Your Contact Details

Name

Your Email Address

Your Contact number

Address

Address 2

City/Town

Post Code

Your Repair

Details of the fault / problem

Can our staff / maintenance operatives enter your room while you are not there? If you choose No, you will need to be present on the agreed day and time for the repair to take place.

Yes

Your repairs will still be carried out by Axis. You can log your repair with Axis in the following ways:

At your local office: speak to a member of our team
By phone: 0800 783 2768 (freephone) or 0203 597 2067
By text: 07786 205096

Privacy

Our privacy statements tell you what data we collect, how we use it, how long we keep it and when we may share it. To find out more please see our privacy statements.

I confirm that I have read and understood the Sanctuary Keyworker's privacy statements.