Keyworkers - Report a Repair Form

You can report a non-urgent repair to us using the form below or by reporting it directly to the Sanctuary Addenbrooke's housing office in Grantchester House.

For urgent repairs and emergency assistance outside of office hours (9am-5pm Monday to Friday); please call 0800 131 3348, quoting your address.

Please note:

If a maintenance operative is sent out of hours, then you MUST be able to allow them access to your flat and to show them the exact nature of the problem. If the maintenance operative cannot gain access to address the fault, then you will be charged a £50+VAT call-out fee.

Note: Questions marked with * are mandatory.

Your Contact Details

Name

Your Email Address

Your Contact number

Address

Address 2

City/Town

Post Code

Your Repair

Details of the fault / problem

Can our staff / maintenance operatives enter your room while you are not there? If you choose No, you will need to be present on the agreed day and time for the repair to take place.

Yes