You can report a non-urgent repair to us using the form below or by reporting it directly to your local housing office.
For urgent repairs and emergency assistance outside of office hours (9am-5pm Monday to Friday); Addenbrooke's residents please call 0800 131 3348, quoting your address.
For urgent repairs and emergency assistance outside of office hours (9am-5pm Monday to Friday); Broomfield, Colchester and Oldchurch residents please call 0800 781 4812.
Condensation, damp and mould
Damp, mould and condensation can sometimes appear in homes, especially during colder months. They are often caused by excess moisture and ventilation and there are simple steps you can take to help prevent them.
Find out more about how to prevent and treat condensation, damp and mould.
If you do notice any signs of damp or mould in your home, please let us know as soon as possible so we can help. Report any issues directly to us using the form below or call your local office.
Please note:
If a maintenance operative is sent out of hours, then you MUST be able to allow them access to your flat and to show them the exact nature of the problem. If the maintenance operative cannot gain access to address the fault, then you will be charged a £50+VAT call-out fee.